PRIVACY POLICY

TripFriend B2B Platform
Operated by Bloom Travel

1. PURPOSE

  • This Privacy Policy explains how user data is collected and protected.
  • Data protection and confidentiality are core commitments of TripFriend.

2. INFORMATION COLLECTED

  • TripFriend collects information required to deliver services
  • Company registration details
  • User names and contact information
  • Passenger and guest personal details
  • Passport and identification information
  • Payment and billing records
  • Booking history and system usage data

3. USE OF INFORMATION

  • Collected data is used only for legitimate service purposes
  • Processing flight and hotel reservations
  • Issuing tickets and vouchers
  • Sending confirmations and updates
  • Providing customer support
  • Improving platform performance
  • Meeting legal and regulatory obligations

4. LEGAL BASIS

  • Data processing is based on service necessity and user consent.
  • Bookings cannot be completed without required information.

5. DATA SHARING

  • Data may be shared only with necessary parties
  • Airlines and hotel suppliers
  • Payment gateway providers
  • Technology service partners
  • Authorities when legally required
  • Personal data is never sold to third parties.

6. SECURITY

  • TripFriend applies technical and administrative security measures.
  • Access to data is restricted to authorized personnel.
  • Sensitive information is transmitted through secure channels.

7. DATA RETENTION

  • Data is kept only as long as required for
  • Active bookings and accounting needs
  • Legal and regulatory compliance
  • Dispute resolution requirements

8. USER RIGHTS

  • Users have the right to
  • Access their personal data
  • Request correction of inaccurate information
  • Request deletion where permitted by law
  • Withdraw consent for marketing messages

9. COOKIES

  • The platform uses cookies to enhance user experience.
  • Cookies help analyze traffic and improve performance.
  • Users may manage cookie settings through their browsers.

10.CHILDREN DATA

  • The platform is not intended for persons under 18 years old.
  • TripFriend does not knowingly collect data from minors.

11. INTERNATIONAL TRANSFERS

  • Data may be transferred to suppliers outside the user country.
  • Transfers occur only for booking fulfillment purposes.

12. PAYMENT INFORMATION

  • Payments are processed through secure gateways.
  • TripFriend does not store full credit card details.

13.DATA BREACH

  • Users will be notified promptly in case of a data breach.
  • All actions under an account are the responsibility of the user.

14.MARKETING COMMUNICATION

  • Service notifications are sent as part of normal operations.
  • Promotional messages are sent only with prior consent.
  • Users may opt out of marketing at any time.

15. POLICY UPDATES

  • This Privacy Policy may be updated periodically.
  • Updated versions will be published on the platform.

16.CONTACT FOR PRIVACY MATTERS

For any privacy related requests or data inquiries, please contact your assigned Key Account Manager in accordance with your service agreement with Bloom Travel.
All official communications regarding personal data must be directed through your designated account manager or the formal corporate channels defined in your contract.

Official Company Details:
Company Name
Bloom Organizing Exhibitions and Conferences Company
Commercial Registration Number
1010594062
IATA Code
71243524
Official National Address
Building No. 4480
Anas Ibn Malik Street
Al Yasmeen District
Riyadh 13326
Kingdom of Saudi Arabia
General Contact
Email: info@bloom-team.com
Phone: 00966546464710

17. ACCEPTANCE

  • Using the TripFriend platform confirms acceptance of this Privacy Policy.
  • If you do not agree with this policy, discontinue platform use immediately.

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